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You are welcome to attend Potential Self without a referral.


If you do attend without a referral it simply means that you will not be able to claim a rebate and will pay the fees at full cost to yourself.

The links on the menu will take you to the various rebate areas that we deal with.


Medicare rebates are available for individuals who have been referred with a Mental

Health Care Plan by a General Practitioner, Psychiatrist or Paediatrician.


The Medicare plan allows for a total of six sessions initially, and if deemed appropriate, a further four sessions on review from your doctor.


In total, the Medicare plan allows up to 10 individual sessions and 10 group sessions to be rebated per calendar year.


When visiting your doctor to enquire about a Mental Health Care Plan, you may need a longer than normal appointment to complete this, so let them know when making your booking.

The same referral can be used for either a Clinical Psychologist or a Psychologist. A Medicare rebate for a Clinical Psychologist is higher (approximately $124.50), a psychologist (approximately: $84.80). Also note that if you go over the Medicare Gap, then you may be eligible for a higher rebate. It is always best to make contact with Medicare and check if you are not sure.


On receipt of your referral, our Potential Self team can process your Medicare rebate after your appointment has completed. Rebates generally take 1-2 working days to go into your account. Or, alternatively, you may process your Medicare rebate yourself with your receipt.

Please Note: You cannot use both Medicare and Private Health on the same appointment. This means you cannot use Medicare and then claim the difference on private health insurance. It is either one or the other.

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Private Health

Rebates are all different depending on which Private Health fund you are in, and what you

have opted cover for. If you have Private Health Insurance you may be eligible to claim a

rebate for your appointment if you are paying extras cover.


It is best to check with your health fund directly as to what rebate you may receive.


Please Note: You cannot use both Medicare and Private Health on the same appointment.

This means you cannot use Medicare and then claim the difference on private health insurance. It is either one or the other.

National Disability Insurance Scheme (NDIS)

Potential Self are providers for NDIS. If you wish to use NDIS funding for your services

please bring a copy of your NDIS plan to your appointment with you. At your first

appointment, your goals and treatment options will be reviewed and a Service Agreement

developed in accordance to your needs.


What is NDIS?

The National Disability Insurance Scheme (NDIS) is a new way of providing individualised support for eligible people with a permanent and significant disability, their families, and carers. This includes mental health and early intervention for children (ages 6 and under).


Who can access the NDIS?

If you are aged under 65 years and have a permanent and significant disability, you may be eligible for NDIS services. To become an NDIS participant you must satisfy each of the following conditions through an assessment that will be conducted by the National Disability Insurance Agency (NDIA).

  • Disability requirement
    You have a permanent disability that significantly affects your ability to take part in everyday activities, such as dressing, showering, cleaning your house, or travelling around your community

  • Age requirement
    You are aged less than 65 years when you register for the NDIS

  • Residency requirement
    You are an Australian citizen, hold a permanent visa, or have a Protected Special Category visa

  • Availability requirement
    Townsville is now online and available.

NDIS Eligibility

In order to start receiving NDIS services you need to have your eligibility assessed by the National Disability Insurance Agency (NDIA).

NDIA may ask you to provide information about your disability, development delay, or early intervention requirements. This may include providing copies of existing letters, assessments or reports from health or educational professionals that detail your impairment and its impact on your daily life.

For further information on NDIS eligibility or to apply, please look at their website or call them on 1800 800 110

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Workcover Qld


If you have been injured at work, or because of your work, you may be eligible to claim benefits

from Workers Compensation such as WorkCover Queensland or other insurer.  


Insurers such as WorkCover consider each case on the individual facts at the time. If you are

thinking about making a claim for works compensation, it is a good idea to discuss this with your treating doctor.


To get more information in regards to: How to make a WorkCover claim:

Phone 1300 362 128

Complete and submit the online claim form
Complete a claim form and upload using online service
Fax to 1300 651 387
Post to GPO Box 2459, Brisbane Qld 4001



If you are a Federal Government Employee who has sustained a work related injury you may

be eligible for ComCare.


To access this, you will need a referral from your treating doctor.

Employee Assistance Programs
Some organisations have Employee Assistant Programs (EAPs) within the workplace.
EAPs operate differently in every organisation.


In general, most EAPs provide a number of sessions that you are able to access to support you in

your workplace.


To determine whether your organisation has EAP services you can either contact Human Services within your organisation, or review their intranet/website.


Once you confirm with your workplace if they have an employee benefit program in place for you to access support, you will need to make contact with them to action it.

Department of Veteran's Affairs
If you are a member or family member of the military community you may be
eligible for DVA assistance.


The best way to check this is to contact DVA and determine whether they will provide funding for

psychological services.


General enquiries telephone service (8am–5pm, Mon–Fri)

Telephone: 1800 555 254


Victims Assist

Victim Assist Queensland is an assistance scheme available to victims of crime who have been injured in an act of violence to help pay for or reimburse the cost of goods and services that  a person may need to help recover from the physical and psychological effects of a violent crime.

Financial assistance may be available to help pay for counselling expenses, medical and dental expenses, reasonable incidental travel expenses, loss of earning up to $20,000, Interim assistance up to $6,000 for urgent expenses, damage to clothing, a special assistance payment in acknowledgment of an act of violence (for Primary Victims) and in exceptional circumstances, other reasonable costs needed to help recover from the physical and psychological effects of crime.

An application can be made by completing an Application form, Proof of Identity form and a Medical form (Doctor to complete). A brochure and the application forms that may be of assistance or you can refer to the Victims Assist website at for further information.

***For act of violence that occurred prior to December 2009 to be able to be considered for financial assistance the matter would need to get to the stage where an offender is convicted and/or pleads guilty in the Supreme or District Court, or the Police notify that the offender could not be located and the investigation it is now filed pending further information or the offender is deceased.


If you would like any further help, please call Victim Assist on 1300 546 587 during business hours, or email them on can also mail them at Victim Assist Queensland, GPO Box 149, BRISBANE QLD 4001 Australia.

For more information please go to:

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